Robert W. Zmud

     Books and Book Chapters

 

Winning the 3-Legged Race: When Business and Technology Run Together, Prentice Hall, Upper Saddle River, NJ, 2006 (with F. Hoque, V. Sambamurthy, T. Trainer and C. Wilson)

Framing the Domains of IT Management: Projecting the Future from the Past, Pinnaflex Educational Resources, Cincinatti, 2000

Information Technology and Innovation: Strategies for Success, Morristown, NJ: Financial Executives Research Foundation, 1996 (with V. Sambamurthy)

A Self-Assessment Tool for Information Technology Management Competencies: A Tool for Creating Business Value through IT, Morristown, NJ: Financial Executives Research Foundation, 1994 (with V. Sambamurthy)

Managing IT for Success: The Empowering Business Partnership, Financial Executives Research Foundation, Morristown, New Jersey, 1992 (with V. Sambamurthy)

Management Information Systems: Readings and Cases, A Management Perspective, Scott, Foresman and Company, Glenview, Ill., 1990 (with A. Boynton)

Information Technology Management: Evolving Managerial Roles, Financial Executives Research Foundation, Morristown, New Jersey, 1989 (with H. Rockness)

Transforming the IS Organization: The Mission, The Framework, The Transition, ICIT Press, Washington, DC, 1988 (with J.J. Elam, M.J. Ginzberg and P.G.W. Keen)

Computers and End-User Software, Scott, Foresman and Company, Glenview, Ill., 1987 (with T. Athey and J. Day)

Introduction to Computers and Information Systems, Scott, Foresman and Company, Glenwood, Ill., 1988, 1986 (with T. Athey)

Information Systems in Organizations, Scott, Foresman and Company, Glenwood, Ill., 1983.

"The Identify Crisis within the IS Discipline: Defining and Communicating the Discipline's Core Properties," (Reprint: MIS Quarterly, 27(2), 2003, 183-194), in J.L. King and K. Lyytinen (Eds.),Information Systems: The State of the field, Wiley: Chichester, England, 2006, 55-70 (with I. Benbasat)

"Further Reflections on the Identity Crisis," in J.L. King and K. Lyytinen (Eds.), Information Systems: The State of the field, Wiley: Chichester, England, 2006, 300-306 (with I. Benbasat)

"Measuring the Business Value of Information Technology (IT): A Review and Analysis of IT Metrics," in Business Performance Measurement: Applications and Cases, Goutami, B. (ed.), Le Magnus University, 2005. Hyderabad, India, 1-16 (with L. Chidambaram and M. Karahanas)

"Enriching Views of Information Systems within Organizations: A Field Theory," in B. Fitzgerald and and E. Wynn (Eds.), IT Innovation for Adaptability and Competitiveness, Kluwer Academic Publishing, 2004, Norwell, MA (with S. Miranda), 21-42

"Strategic Vision for IT," in R. Papp (Ed.), Strategic Information Technology: Opportunities for Competitive Advantage, 2000, Idea Group Publishing Company, Harrisburg, PA

"Conducting and Publishing Practice-Driven Research," in T.J. Larsen, L. Levine, and J.I. Degross (Eds.), Information Systems: Current Issues and Future Changes, International Federation of Information Processing, 1999, Laxenburg, Austria

"The Outsourcing of Information Services: Transforming the Nature of Business in the Information Industry," in L. Willcocks and M. Lacity (Eds.), Strategic Sourcing of Information Systems: Perspectives and Practices, 1998, John Wiley & Sons Ltd., 45-78 (with T. Clark and G. McCray)

"Measurement Issues in the Study of Human Factors in Management Information Systems," in J. Carey (Ed.), Human Factors in Information Systems: The Relationship Between User Interface Design and Human Performance, 1997, Ablex Publishing Corporation, 211-241 (with P. Newsted, W. D. Salisbury, and P. Todd)

"At the Heart of Success: Organizationwide Management Competencies," in C. Sauer and P.W. Yetton (Eds.), Steps to the Future: Fresh Thinking on the Management of IT-Based Organizational Transformation, 1997, Jossey-Bass Publishers, 143-164 (with V. Sambamurthy)

"Creating Business Value through Information Technology: A Self-Assessment Tool," in R. J. Lambrix and S. Signhvi (Eds.), Global Finance 2000: A Handbook of Strategy and Organization, 1996, The Conference Board, 233-238 (with V. Sambamurthy)

"Strategy Congruence and BPR Rollout," in V. Grover and W. Kettinger (Eds.), Business Process Change: Reengineering Concepts, Methods and Technologies, 1995, Idea Group Publishing, 428-452 (with V. Mitchell)

"The Nature and Determinants of Information Technology Acceptance, Routinization and Infusion," in L. Levine (Ed.), Diffusion, Transfer and Implementation of Information Technology, 1994, 67-86, North-Holland (with V. Saga)

"The Determinants of Business Unit Reliance on Information Technologies," in J. Henderson and N. Venkatraman (Eds.), Research in Strategic Management and Information Technologies, 1, 1994, 73-106, JAI Press, Inc. (with V. Sambamurthy and A. Boynton)

"The Use of Mental Imagery as a Requirements Analysis Technique," in W.W. Cotterman and J.A. Senn (Eds.), Challenges and Strategies for Research in Systems Development, John Wiley, Chichester, England, 1992, 337-350 (with W. Anthony and R. Stair)

"Survey Measures and Instruments in MIS: Inventory and Appraisal," in K.L. Kraemer (Ed.), The Information Systems Research Challenge: Survey Research Methods, Harvard Business School, Boston, Mass., 1991, 149-184 (with A. Boynton)

"Field Experimentation in MIS Research," in I. Benbasat (Ed.), The Information Systems Research Challenge: Experimental Research Methods, Harvard Business School, Boston, Mass., 1989, 97-111 (with M. Olson and R. Hauser)

"Executive Team Support: An Illustration of the Difficulties that Can Arise in Achieving a “Fit” Between Organizational and Technological Environments," in H.G. Sol and J. Vecsenyi (Eds.), Environments for Supporting Decision Processes, North-Holland, Amsterdam, 1991, 13-28 (with K. Williams)

"Research on End-User Computing: Theoretical Perspectives from Organization Theory," in K.M. Kaiser and H.J. Oppelland (Eds.), Desktop Information Technology, North-Holland, Amsterdam, 1990, 15-36 (with D. Robey)

"The Use of Causal Maps as a Requirements Analysis Tool: A Case Assessment of Research Propositions," in A. Finklestein, M. Taubler and R. Traumuller (Eds.), Human Factors in Analysis and Design of Information Systems, North-Holland, Amsterdam, 1990, 187-207 (with G. Burgess, T. Clark and R. Hauser)

"Opportunities for Strategic Information Manipulation Through New Information Technologies," in J. Fulk and C. Steinfield (Eds.), Perspectives on Organizations and New Information Technology, Sage, Newbury Park, Calf., 1990, 95-116. This book was given the 1990 Research Award in Organizational Communication for the Speech Communication Association.

"A Specification Structure and Measurement Strategies for the Non-Repeating Group Decision Context," in R.M. Lee, A.M. McCosh, and P. Migliarese (Eds.), Organizational Decision Support Systems, North-Holland, Amsterdam, 1988, 215-228

"Evolving Criteria for Information System Assessment," in N. Bjorn-Anderson and G.B. Davis (Eds), Information System Assessment, North-Holland, Amsterdam, 1987, 41-52 (with M. Ginzberg)

"Unifying the Fragmented Models of Information Systems Implementation," in R.J. Boland and R. Hirschheim (Eds.), Critical Issues in Information Systems Research, John Wiley, Chichester, England, 1987, 227-251 (with T. Kwon)

"Supporting Senior Executives through Decision Support Technologies: A Review and Directions for Future Research," in E.R. McLean and H.G. Sol, Decision Support Systems: A Decade in Perspective, North-Holland, Amsterdam, 1986, 87-101

"The Use of Formal Mechanisms for Linking the Information Systems Function with End-Users," in M. Jarke (Ed.), Managers, Micros, and Mainframes, John Wiley, 1986, Chichester, England, 133-149 (with M. Lind)

"An Empirical Analysis of Project Management Technique Implementation Success," in R.L. Schultz and M.J. Ginzberg (Eds.), Management Science Implementation, JAI Press, 1984, 107-132 (with C. McLaughlin and R. Might)

"A Pharmakokinetics Approach to Technology Transfer Theory," in R.L. Schultz and M.J. Ginzberg (Eds.), Management Science Implementation, JAI Press, 1984, 29-53 (with L. Apple)

"Firm Size and Innovation Activity in the Video Display Terminal Industry," in B. Bozeman, A. Link and M. Crow (Eds.), Strategic Management of Industrial R&D, D.C. Heath, Lexington, Mass., 1984, 133-146 (with A. Link)

"System Implementation Success - Behavioral/Organizational Influences and Strategies for Effecting Change," in H.L.W. Jackson (Ed.), Teaching Informatics Courses, North-Holland, Amsterdam, 1982, 125-142

"Strategies for Developing Computer-Based Information Systems in Less-Developed Countries," in H.L.W. Jackson (Ed.), Teaching Informatics Courses, North-Holland, Amsterdam, 1982, 87-100 (with W. Cotterman)

"Important Technical Considerations for Systems Designs," in H.L.W. Jackson (Ed.), Teaching Informatics Courses, North-Holland, Amsterdam, 1982, 149-157 (with A. Dekker and R. Northcote)

 

     Refereed Journal Articles

 

"Determinants and Consequences of Firm Information Technology Budgets,The Accounting Review, forthcoming, 2008 (with K. Kobelsky, V. Richardson and R. Smith)

"Implementation Costs of IS-enabled Organizational Change,Information & Organization, forthcoming, 2008 (with R. Sharma and P. Yetton)

"The Financial Performance Effects of IT-Based Supply Chain Management Systems in Manufacturing Firms," Journal of Operations Management, 25(4), 2007, 806-824 (with B. Dehning and V. Richardson)

"Implementation, Innovation, and Related Themes over the Years In Information Systems Research," Journal of the Association of Information Systems, 8(4), 2007, 206-210 (with H. Lucas and B. Swanson)

"Endogenous Adaptation: The Effects of Technology Position and Planning Mode on IT-Enabled Change," Decision Sciences, 37(3), 2006, 325-355 (with V. Mitchell)

"Managing Peer-to-Peer Conflicts in Disruptive Information Technology Innovations: The Case of Software Reuse," MIS Quarterly, 30(2), 2006, 339-356 (with K. Sherif and G. Browne)

"A Comprehensive Conceptualization of the Post-Adoptive Behaviors Associated with IT-Enabled Work Systems," MIS Quarterly, 29(3), 2005, 525-557 (with J. Jasperson and P. Carter)

"Inside the Fence: Sensitizing Decision Makers to the Possibility of Deception in the Data They Use," MISQ Executive, 4(1), 2005, 261-267 (with D. Biros and J. George)

“Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces and Organizational Climate,” MIS Quarterly, 29(1), 2005, 87-111 (with G. Bock, Y. Kim and J. Lee)

“Sustaining Competitive Advantage through a Value Net: The Case of Enterprise Rent-A-Car,” MISQ Executive, 3(4), 2004, 189-199 (with P. Premkumar and V. Richardson)

"The Value Relevance of Announcements of Transformational Information Technology Investments," MIS Quarterly, 27(4), 2003, 637-656 (with B. Dehning and V. Richardson)

"The Identity Crisis within the IS Discipline: Defining and Communicating the Discipline's Core Properties," MIS Quarterly, 27(2), 2003, 183-194 (with I. Benbasat)

"Inducing Sensitivity to Deception in Order to Improve Decision Making Performance: A Field Study," MIS Quarterly, 26(2), 2002, 119-144 (with D. Biros and J. George)

"A Contingency Approach to Software Project Coordination," Journal of Management Information Systems, 18(3) 2001-2002, 41-70 (with H. Andress)

"The Assimilation of Knowledge Platforms in Organizations: An Empirical Study," Organization Science, 12(2), 2001, 117-135 (with R. Purvis and V. Sambamurthy)

"Examining the Shareholder Wealth Effects of New CIO Position Announcements," MIS Quarterly, 25(1), 2001, 43-70 (with D. Chatterjee and V. Richardson)

"The Organizing Logic for an Enterprise's IT Activities in the Digital Era: A Prognosis of Practice and a Call for Research," Information Systems Research, 11(2), 2000, 105-114 (with V. Sambamurthy)

"The Development of Knowledge Embeddedness in Case Technologies Within Organizations," IEEE Transactions on Engineering Management, 47(2), 2000, 245-257 (with R. Purvis and V. Sambamurthy)

"A Robust Conceptualization and Methodological Structure on Process Reengineering," Journal of CIO Review, 1(1), 1999, 1-15 (with Tae Hyoung Kwon)

"The Effects of Coupling IT and Work Process Strategies in Redesign Projects," Organization Science, 10(4), 1999, 424-438 (with V. Mitchell)

"Arrangements for Information Technology Governance: A Theory of Multiple Contingencies," MIS Quarterly, 23(2), 1999, 261-290 (with V. Sambamurthy)

"Channel Expansion Theory and the Experiential Nature of Media Richness Perceptions," Academy of Management Journal, 42(2), 1999, 153-170 (with J. Carlson)

"Empirical Research in Information Systems: The Practice of Relevance," MIS Quarterly, 23(1), 1999, 3-16 (with I. Benbasat)

"Justifying Visionary Uses of Information Technology," Journal of Strategic Performance Measurement, 1(6), 1997, 30-42 (with V. Sambamurthy)

"Measuring the Extent of EDI Usage in Complex Organizations: Strategies and Illustrative Examples,” MIS Quarterly, 20(3), 1996, 331-346 (with B. Massetti)

"The Outsourcing of Information Services: Transforming the Nature of Business in the Information Industry," Journal of Information Technology, 10(4), 1995, 221-238 (with T. Clark and G. McCray)

"Improving Interorganizational Effectiveness through Voice Mail Facilitation of Peer-to-Peer Relationships," Organization Science, 6(4), 1995, 445-461 (with M. Lind)

"An Examination of IT Planning in a Large, Diversified Public Organization," Decision Sciences, 26(1), 1995, 49-72 (with T. Byrd and V. Sambamurthy)

"Construct Measurement in Information Systems Research," Information Technology and People, 7(2), 1994, 29-45 (with T. Byrd, J. Sampson, R. Reardon and J.Lenz)

"The Influence of IT Management Practice on IT Use in Large Organizations," MIS Quarterly, 18(3), September 1994, 299-318 (with A. Boynton and G. Jacobs)

"Individual Reaction to an External Threat: A Quasi-Experimental Field Study of Information Processing Behaviors," Information Society, 1994, 10, 43-57 (with M. Lind)

"The Comprehensiveness of IT Planning Processes: A Contingency Approach," Journal of Information Technology Management, 5, 1994, 1-10 (with V. Sambamurthy and T. Byrd)

"DSS Implementation Activities, Problem Domain Characteristics and DSS Success," European Journal of Information Systems, 2(3), 1993, 159-168 (with H. Kivijarvi)

"The Use of Mental Imagery to Facilitate Information Identification in Requirements Analysis," Journal of Management Information Systems, 9(4), 1993, 175-191 (with B. Anthony and R. Stair)

"The Application of Causal Maps to Develop a Collective Understanding of Complex Organizational Contexts in Requirements Analysis," Accounting, Management and Information Technologies, 2(3), 1992, 143-164 (with G. Burgess, T. Clark and R. Hauser)

"Technology Measurement and the Appraisal of Information Technology," Technological Forecasting and Social Change, 42(3), 1992, 251-259 (with D. Peterson, P. Miller and W. Fischer)

"The Effects of Mode of Information Presentation and Cognitive Style on Bond Rating Change Decisions," Advances in Accounting, 10, 1992, 159-174 (with M. Nibbelin and C. Bailey)

"Information Technology Management: Just Whose Responsibility Is IT?," Sloan Management Review, 33(4), 1992, 32-38 (with A. Boynton and G. Jacobs)

"Experiences with Information Technology Planning in State Government,” Government Information Quarterly, 9(2), 1992, 135-150 (with T. Byrd, V. Sambamurthy and M. Hale)

"Measuring Technology Infusion/Incorporation," Journal of Product Innovation Management, 9(2), 1992, 148-155 (with L.E. Apple)

"Research on End-User Computing: Theoretical Perspectives from Organization Theory," Information Technology and People, 6(1), 1992, 11-28 (with D. Robey)

"A Synthesis of Research on Requirements Analysis and Knowledge Acquisition Techniques: Identifying Research Directions," MIS Quarterly, 16(1), 1992, 117-138 (with T. Byrd and K. McCommon)

"The Influence of a Convergence in Understanding Between Technology Providers and Users on Information Technology Innovativeness," Organization Science, 2(2), 1991, 195-217 (with M. Lind)

"An Attribute Space for Organizational Communication Channels,” Information Systems Research, 1(4), 1990, 440-457 (with M. Lind and F. Young)

"Information Technology Implementation Research: A Technology Diffusion Approach," Management Science, 34(2), 1990, 123-139 (with R. Cooper)

"Material Requirements Planning System Infusion," OMEGA, 17(5), 1989, 471-481 (with R. Cooper)

"Microcomputer Adoption -- The Impact of Organizational Size and Structure," Information and Management, 16, 1989, 157-162 (with W.A. Fischer and M. Lind)

"Secondary Tasks: Roadblocks to Effective Performance," Sloan Management Review, 30(2), 1989, 29-36 (with C.P. McLaughlin)

"External Sources of Technical Knowledge," Economic Letters, 23, 1987, 295-299 (with A. Link)

"Group Technology as the Foundation for a Manufacturing Information System," Computer Integrated Manufacturing Review, 3(2), 1987, 48-55 (with N. Hyer and D. Peterson)

"Information Technology Planning in the 1990's: Directions for Research and Practice," MIS Quarterly, 11(1), 1987, 59-72 (with A. Boynton)

"Organizational Structure and R&D Efficiency, R&D Management, 16(4), 1986, 317-323 (with A. Link)

"Managing a Company's Information Economy," Data Base, 18(1), 1986, 17-23 (with A. Boynton and G. Jacobs)

"Report Format and Task Complexity Interaction in Risk Assessment," Accounting, Organizations, and Society, 11(6), 1986, 457-470 (with E. Blocher and R. Moffie)

"The Elusive Product Champion,” Research Management, 29(3), 1986, 13-16 (with W. Fischer, W. Hamilton and C. McLaughlin)

"Some Additional Evidence on the R&D/Marketing Interface," IEEE Transactions on Engineering Management, EM-33 (1), 1986, 43-44 (with A. Link)

"Critical Success Factor Analysis as a Methodology for MIS Planning," MIS Quarterly, 9(2), 1985, 121-129 (with A. Boynton and M. Shank). This manuscript was awarded second place in the 1984 Juried Paper Competition sponsored by the Society of Information Management.

"How Best to Communicate Numerical Data: Some Important Findings for the IA," The Internal Auditor, 42(1), 1985, 28-42 (with E. Blocher and R. Moffie)

"An Assessment of Critical Success Factors," Sloan Management Review, 25(4), 1984, 17-27 (with A. Boynton). Reprinted in S.E. Madnick (Ed.), The Strategic Use of Information Technology, Oxford University Press, 1987.

"Design Alternatives for Organizing Information Systems Activities," MIS Quarterly, 8(2), 1984, 79-93

"R&D Patterns in the Video Display Terminal Industry," Journal of Product Innovation Management, 1(2), 1984, 106-115 (with A. Link)

"An Examination of `Push-Pull' Theory Applied to Process Innovation in Knowledge Work," Management Science, 30, 1984, 727-738.

"Large-Scale, Interconnected Information Systems: Design Strategies for Promoting Organization Adaptation and Organizational Adaptability," Large Scale Systems, 7(1), 1984, 139-149

"The Effectiveness of External Information Channels in Facilitating Innovation in a Software Development Group," MIS Quarterly, 7(2), 1983, 43-58

"The Induce versus Purchase Decision: An Empirical Analysis of Industrial R&D," Decision Sciences, 14(1), 1983, 46-61 (with A. Link and G. Tassey)

"Diffusion of Modern Software Practices: Influences of Centralization and Formalization," Management Science, 28(12), 1982, 1421-1431

"How to Evaluate Your Material Requirements Planning System,” Production and Inventory Management, 23, 1982, 15-34 (with J. Cox and S. Clark).

"Auditing an MRP System," Academy of Management Journal, 24(2), 1981, 386-402 (with J. Cox and S. Clark).

"Management of Large Software Development Efforts,” MIS Quarterly, 4(2), 1980, 45-55

"Conceptual Framework and System Analyst Job Fit," Computer Personnel, 8, 1980, 3-6 (with D. Cain)

"Individual Differences and MIS Success: A Review of the Empirical Literature,” Management Science, 25(10), 1979, 966-979

"The Implementation Process: A Change Approach," MIS Quarterly, 3(2), 1979, 35-43 (with J. Cox)

"Interpreting the Measurement of Change in Organizational Research,” Personnel Psychology, 32, 1979, 709-723 (with A. Armenakis)

"Perceptions of Cognitive Styles: Acquisition, Exhibition and Implications for Information System Design,” Journal of Management, 5(1), 1979, 7-20

"Understanding the Measurement of Change," Academy of Management Review, 3(2), 1978, 661-669 (with A. Armenakis)

"On the Validity of the Analytic-Heuristic Instrument Utilized in `The Minnesota Experiments',” Management Science, 24(10), 1978, 1088-1090

"An Empirical Investigation of the Dimensionality of the Concept of Information," Decision Sciences, 9(2), 1978, 187-195

"Perceptions of Time-Sharing Service Firms Regarding the Small Business Market," American Journal of Small Business, 2, 1978, 24-32 (with W. Ledbetter)

"The Test-Retest Reliability and Internal Consistency of the Short-Form of Coopersmith's Self-Esteem Inventory," Psychological Reports, 41, 1977, 1041-1042 (with A. Bedeian)

"The Development of an Information System for the Child Abuse and Neglect Service System," Community Mental Health Journal, 13(4), 1977, 333-342 (with M. Bommer, G. Goodgion and V. Pease)

"Some Evidence Relating to the Convergent Validity of Form B of Coopersmith's Self-Esteem Inventory," Psychological Reports, 40, 1977, 725-726 (with A. Bedeian)

"Daily Information Reporting," Business Horizons, 19(2), 1976, 39-44 (with H. Floyd)

"Two Enhancements to a Flexible Pricing Control System for Allocating Computer Resources," The Computer Journal, 18(2), 1976, 112-114

"Selecting Computer Resources for Inclusion Within a Pricing System," Journal of the American Society for Information Science, 26, 1975, 346-348

"Estimation of Heroin Usage in an Urban Area, The International Journal of the Addictions, 10(4), 1975, 589-598 (with J. Morrison and A. Putt)

"Allocation of Computer Resources Through Flexible Pricing," The Computer Journal, 17(4), 1975, 306-312 (with T. Shaftel)
 

     Conference Proceedings and Presentations

 

"Addressing the Challenges of Today's Information Systems Research Phenomena," 2006 Doctoral Consortium, International Conference on Information Systems, Milwaukee, WI, December 9, 2006

"Business Technology Management Research: Synthesis and Future Directions," Big Ten Information Systems Research Symposium, University of Illinois, Champaign, IL, April 29, 2006

"Surfacing, Bounding, Defining and Undertaking Scholarly IS Research Iniatives," Big XII MIS Research Symposium, College of Business, Iowa State University, April 3, 2004

"Messy Issues in IT Management: Challenges for Practice, Opportunities for Research," Managing IT Networked Organizations Conference, University of Arizona, Tucson, October 24, 2003

"Information Systems and the Organizational Sciences: Mining an Underexposed Body of Research," OCIS Distiguished Speaker, Academy of Management Meeting, Seattle, August 3, 2003

"Predicting and Explaining the Economic Success of e-Marketplaces," 4th International Conference on Electronic Commerce, Hong Kong, China, October 25, 2002

"Leveraging the Value of IT-Enabled Work Systems: What We Know and Do Not Know about Post-Adoptive Use,” BIT2001 Conference, Manchester, England, October 31, 2001

"MIS in North America: Past, Present and Future," 12th Annual FNEGE Conference Management et Technologies de L'Information: Nouvelles Organizations, Nouveaux Metiers; Quelles Formations Pour Les Gestionnaries?, Toulouse, France, December 3, 1999

"Conducting and Publishing Practice-Driven Research," IFIP Working Groups 8.2 and 8.6 Joint Working Conference on Information Systems: Current Issues and Future Changes, Helsinki, Finland, December 10-13, 1998

"Designing the IT Organization for the 21st Century," Conference on Managing Information Technologies, Oakland University, Auburn Hills, Michigan, October 1998

"Facilitating IT Innovation through the Design of Formal and Informal Coordination Mechanisms: An Overarching Conceptualization and Observations from Practice," Second IFIP Working Group 8.6 Working Conference on Diffusion, Transfer, and Implementation of Information Technology, Ambleside, Cumbria, UK, June 25-27, 1997

"The Infusion of Administrative Software in the Professional Small Business," Deuxieme Congres International Francophone de la PME AInnovation et Organisation des PME," Paris, October 1995.
 

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